Our Answers to Frequently Asked Questions
We Have Answers
What payment plans do you offer?
We offer a variety of payment options:
- Credit Card: Visa, MasterCard, Discover, and American Express
- Debit Card
- Care Credit
Care Credit is a credit card through GE which offers a 180 day interest-free period to pay off the bill. Visit www.carecredit.com/apply to apply and for more information.
What should I expect?
New clients should arrive 20 minutes early to check in. A technician will obtain a brief medical history and your pet’s vital signs. The veterinarian will examine your pet and discuss your pet’s condition as well as further diagnostic and therapeutic options available. You will be provided with a treatment plan outlining the cost for services.
What should I bring to the consultation?
A copy of your pet’s medical records and current blood work radiographs (if applicable), current medications, and your pet.
What are your fees?
The cost varies depending on the diagnostic procedures required, extent of monitoring, and necessary nursing care, length of stay, medications prescribed, and surgical intervention that we’ve indicated. Please call our office at (520) 888-3177 to speak to a client services representative (CSR) who can provide you with consultation fees or direct you to the department for an estimated range of what the costs may be.
What are your hours?
Our specialty practice hours are Monday through Friday from 8 am to 5 pm. Our emergency services are available 24 hours a day and 7 days a week.
Who do I talk to?
Your family veterinarian may recommend a specific specialty service or emergency services. Our client service representatives (CSR) will be able to direct your call to the appropriate department liaison to take care of your needs. Once you have arrived, our CSR will inform the department and a technician will be up to take a brief history and check your pet’s vital signs. The veterinarian will examine your pet and discuss your pet’s condition as well as further diagnostic and therapeutic options available.
What happens if my pet has to be admitted into the hospital?
You will be presented with an estimate which includes a consent form allowing us to treat your pet. We require you to leave a deposit (60% of the estimated cost or $250, whichever is greater) at the time your pet is admitted into the hospital. If your pet is admitted for a procedure or critical care, we will call you with an update each day. You are welcome to visit your pet if authorized by one of our veterinary staff members.
What is your visitation policy?
Our goal is to allow the hospital to function in an orderly fashion and to ensure the level of patient care which is most desirable for each patient’s welfare and individual needs. We must also ensure the safety of our staff, visitors, and patients as well as reduce the risk of infectious disease exposure and transfer to visitors and patients.
Our Visitation Policy is:
- No more than two visitors per patient during a single visitation period.
- Visitors should limit their visit to 15 minutes.
- The attending doctor has the authority to modify any visitation period during specific situations.
- In the event of an emergency, you may be asked to vacate the treatment area.
- All visits will take place in an exam room unless otherwise specified by the doctor on duty.
- Please call in advance of your anticipated visiting time so that we can relay if it is an appropriate time to visit or specify another time.
What happens when it is time for my pet to be discharged from the hospital?
We recommend that specialty practice patients be picked up during regular business hours on weekdays from 8 am to 5 pm. If you pick up your pet during other hours than those listed, we cannot assure you of having contact with the doctor or technician familiar with your pet’s case history. Emergency patients can be picked up at any time; however, we do ask that you notify us of your arrival time so that we can assure your pet will be ready.