F.A.Q.'s
| Q. | What are your hours? |
| A. |
Specialty Practice Hours: Monday - Friday from 8:00am - 5:00pm Emergency Services: 24 hours, 7 days a week |
| Q. | What are the fees? |
| A. | The cost varies depending on the diagnostic procedures required, the extent of monitoring and nursing care necessary, the length of stay, medications prescribed and surgical intervention that we've indicated. Please call the office 520-888-3177 and speak to a client services representative, who can provide you with consultation fees or direct you to the department for an estimated range of what the costs may be. |
| Q. | What should I bring to the consultation? |
| A. |
 A copy of your pet's medical records and current blood workRadiographs (if applicable) Current medications Your pet |
| Q. | What should I expect? |
| A. | New clients should arrive 20 minutes early to check in. A technician will obtain a brief medical history and your pet's vital signs. The veterinarian will examine your pet and discuss your pet's condition and further diagnostic and therapeutic options available. You will be provided with a treatment plan outlining the cost for services. |
| Q. | Are there special instructions for appointments with the veterinary internal medicine specialist or for abdominal ultrasound? |
| A. | Yes. If you and your pet are attending an appointment with a veterinary internal medicine specialist or abdominal ultrasound, please do not feed your pet 12 hours prior to your appointment. Water is allowed up until the time you arrive at the hospital. |
| Q. | Are there special instructions if my pet has diabetes? |
| A. | Yes. Please call for instructions. |
| Q. | Who do I talk to? |
| A. | Your family veterinarian may recommend a specific specialty or simply emergency services. Our client service representatives (CSR) will be able to direct your call to the appropriate department liaison to take care of your needs. Once you have arrived our CSR will inform the department and a technician will be up to take a brief history and check your pets vital signs. The veterinarian will examine your pet and discuss your pet's condition and further diagnostic and therapeutic options available. |
| Q. | What happens if my pet has to be admitted into the hospital? |
| A. | You will be presented with an estimate, which includes a consent form allowing us to treat your pet. We require you to leave a deposit (60% of the estimated cost or $250, whichever is greater) at the time your pet is admitted into the hospital. If your pet is admitted for a procedure or critical care, we will call you with an update each day. You are welcome to visit your pet if authorized by one of our veterinary staff members. |
| Q. | What is your visitation policy? |
| A. |
Our goal is to allow the hospital to function in an orderly fashion as a OUR VISITATION POLICY IS:
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| Q. | What happens when it is time for my pet to be discharged from the hospital? |
| A. | We recommend that specialty practice patients be picked up during regular business hours, weekdays 8 am - 5pm. If you pick up your pet during hours other than those listed, we cannot assure you of having contact with the doctor or technician familiar with your pet's case history. Emergency patients can be picked up at any time; however, we do ask that you notify us of your arrival time so that we can assure your pet will be ready. |
| Q. | What payment plans do we offer? |
| A. |
We offer a variety of payment options:
-Visa - MasterCard - Discover - American Express |
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whole and to ensure the level of patient care which is most desirable for each patient's welfare and individual needs. We must also ensure the safety of staff, visitors and patients, and reduce the risk of infectious disease exposure and transfer to visitors and patients.
Central location: 141 E. Ft Lowell Rd. Tucson, A.Z., 520-888-3177 Opt. #1
Eastside location: 7474 E. Broadway Blvd. Tucson, A.Z., 520-888-3177 Opt. #2
The Standard of Veterinary Excellence ♦ Toll Free 1-877-762-9838